Rupastha: Care & Quality Policy

At Rupastha (by Khushbu Jewellers), we provide authentic spiritual treasures. Because our products are often personalized—based on Kundli, Zodiac, or sacred belief—they carry a unique energy that requires specific care guidelines.

1. Our Replacement Promise

We offer a 24-hour window from the moment of delivery to report any concerns. This ensures we can resolve issues swiftly while the product is in its purest state.

• Eligibility: Replacements are granted for incorrect, damaged, or defective items.
• The Golden Rule: A clear unboxing video is mandatory. This helps us maintain a fair and transparent process for everyone.
• Condition: Items must be unworn, unwashed, and in their original Rupastha packaging.

2. Premium 6-Month Support

For our valued patrons, we offer a one-time replacement within 6 months specifically for color-fading concerns.

• Simply share clear photos of the item.
• A nominal ₹100 shipping & handling fee applies, and we’ll send a fresh piece your way.

3. Returns & Store Credits

To keep our process efficient, approved returns are processed as Store Credit (Gift Cards/Wallet Balance).

• COD Orders: A non-refundable partial fee (₹50 or 10% for high-value items) applies to secure your booking.
• Shipping: For approved cases, we’ll guide you through our easy return pickup or shipping process.
• Exceptions: Due to their sacred and personal nature, Rudraksha, gemstones, personalized items, and sale products are final sale once used or worn.

4. Delivery & Safety

• Accuracy: Please ensure your address and contact details are correct. If a delivery fails (RTO), your balance will be safely credited to your store wallet (minus shipping).
• Fair Play: To protect our community, we do not accept returns based on personal preference or size issues (please refer to our detailed size guides!).

🛡️ Your Security Matters

Stay Safe: Rupastha will never ask for OTPs or payments via unofficial links. Only communicate with us through our verified channels. Your spiritual journey should be as secure as it is beautiful.

How to Connect with Us

Need to start a request? Just have your Order ID, Unboxing Video, and Photos ready.

[Start a Return/Replacement]

[Chat with us on WhatsApp]